Please read these terms carefully before using our website or placing an order.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", "the customer") and SIVA LTD ("we", "us", "our", "the Company"), a company registered in England and Wales with company number 14285679 and registered office at 217 Godstone Road, Whyteleafe, Surrey, England, CR3 0EL. These Terms govern your access to and use of the website operated at ("the Website") and the purchase of any products through the Website.
By accessing, browsing, or using this Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must discontinue your use of the Website immediately.
By placing an order through the Website, you confirm that you accept these Terms and that you agree to comply with them. These Terms apply to all visitors, users, and customers of the Website.
Your continued use of the Website following any modifications to these Terms constitutes your acceptance of such modifications. We recommend reviewing these Terms periodically to stay informed of any updates.
SIVA LTD operates an online retail store specialising in premium niche food products. Our offerings include, but are not limited to, artisan spices and seasonings, specialty oils and vinegars, organic teas and single-origin coffees, handmade preserves and honey, heritage grains and pasta, fine confectionery, and curated gift hampers.
Through the Website, we provide the following services:
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice, subject to our obligations under any existing confirmed orders.
You must be at least 18 years of age to use this Website or to place an order. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
If you are using the Website on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" shall refer to that entity.
Certain products we sell may contain alcohol (such as food products prepared with wine or spirits). Where applicable, you must be of legal drinking age in your jurisdiction to purchase these products. We reserve the right to request proof of age before completing delivery of any such items.
When you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to accept responsibility for all activities that occur under your account.
You must provide accurate, complete, and current information during the registration process and keep your account information updated at all times. Providing false, inaccurate, or misleading information may result in the suspension or termination of your account.
You agree to notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.
We reserve the right to disable any account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
When using our Website, you agree to the following obligations:
Violation of any of these obligations may result in the immediate termination of your access to the Website and, where appropriate, referral to the relevant law enforcement authorities.
All orders placed through the Website are subject to acceptance by us. When you submit an order, you are making an offer to purchase the selected products. We will send you an email acknowledging receipt of your order ("Order Acknowledgement"); however, this does not constitute acceptance of your order.
Your order is accepted and a binding contract is formed only when we send you an email confirming that your order has been dispatched ("Dispatch Confirmation"). We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.
Pricing: All prices displayed on the Website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the applicable rate unless otherwise stated. While we make every effort to ensure pricing accuracy, errors may occasionally occur. If we discover a pricing error in respect of a product you have ordered, we will inform you as soon as possible and offer you the option to reconfirm the order at the correct price or cancel the order for a full refund.
Payment: We accept payment by credit card, debit card, and PayPal. All payment transactions are processed securely through our payment service provider using SSL encryption. Payment is taken at the time of order placement. You warrant that the payment details you provide are valid and that you are authorised to use the payment method selected.
Promotions and Discounts: Any promotional offers or discount codes are subject to their specific terms and conditions, which will be communicated at the time of the offer. We reserve the right to withdraw or modify promotions at any time without prior notice.
We currently deliver to addresses within the United Kingdom. Delivery options and associated costs are displayed during the checkout process before you complete your order.
Standard Delivery: Estimated 2 to 3 working days from dispatch. Free on orders over £50; otherwise £3.95.
Next-Day Delivery: Available for orders placed before 2:00 PM on weekdays (Monday to Friday, excluding bank holidays). The cost is £6.95. Orders placed after the cut-off time or on weekends will be dispatched on the next working day.
Delivery timeframes are estimates and not guaranteed. While we endeavour to deliver within the stated timeframe, delays may occur due to factors beyond our control, including but not limited to courier service disruptions, adverse weather conditions, or public holidays. We shall not be held liable for any losses arising from delivery delays.
Risk of loss and title for items purchased from us pass to you upon delivery. If you have not received your order within 7 working days of the Dispatch Confirmation, please contact us at [email protected] and we will investigate the matter promptly.
You are responsible for ensuring that the delivery address provided at checkout is correct and complete. We cannot accept liability for orders delivered to an incorrect address due to customer error.
We want you to be completely satisfied with every purchase. Our returns policy operates in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right of Cancellation: You have the right to cancel your order within 14 days of receiving your goods without giving any reason. To exercise this right, you must inform us of your decision by email to [email protected] or by post to our registered address.
Exceptions: Due to food safety and hygiene regulations, we are unable to accept returns of perishable goods, sealed goods that have been unsealed after delivery, or goods that have been mixed inseparably with other items after delivery. These exceptions are in accordance with Regulation 28(1)(b), (d), and (e) of the Consumer Contracts Regulations.
Damaged or Faulty Products: If you receive a product that is damaged, defective, or not as described, please contact us within 14 days of delivery with photographs of the issue and your order number. We will arrange a full refund or replacement at our expense.
Refund Process: Once we receive and inspect the returned goods (or receive evidence of a faulty product), we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note that it may take an additional 5 to 10 working days for the refund to appear on your statement, depending on your payment provider.
Return Shipping: If you are returning products under the 14-day cancellation right, you are responsible for the cost of return shipping. If the return is due to our error or a faulty product, we will bear the cost of return shipping.
All content on the Website, including but not limited to text, graphics, logos, images, photographs, product descriptions, audio clips, digital downloads, data compilations, and software, is the property of SIVA LTD or its content suppliers and is protected by United Kingdom and international copyright, trademark, and intellectual property laws.
The compilation of all content on this Website is the exclusive property of SIVA LTD and is protected by UK and international copyright laws.
Limited Licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. This licence does not include the right to:
Any unauthorised use of the Website or its content shall automatically terminate the licence granted herein and may result in legal action.
The Website and all products, services, and content available through it are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.
We do not warrant that:
Product Information: While we strive to present product descriptions, images, and nutritional information as accurately as possible, we do not guarantee that product images, colours, dimensions, or other details displayed on the Website are entirely accurate. Minor variations between the product as displayed and the product as received may occur, particularly with handmade or artisan items. Please always refer to the physical product label for the most current and authoritative ingredient and nutritional information.
Health and Dietary Information: Any health-related, nutritional, or dietary information provided on the Website is for general informational purposes only and does not constitute professional medical, nutritional, or dietary advice. If you have allergies, food intolerances, or medical conditions, you should consult a qualified healthcare professional before consuming any product purchased from this Website.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
To the fullest extent permitted by applicable law, SIVA LTD, its directors, officers, employees, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with:
Cap on Direct Liability: In any event, our total aggregate liability to you for all claims arising out of or in connection with the use of the Website or the purchase of products shall not exceed the total amount paid by you to SIVA LTD during the twelve (12) months immediately preceding the event giving rise to the claim.
The limitations and exclusions set out in this section do not apply to liability that cannot be legally excluded or limited, including liability for death or personal injury caused by negligence, fraud, or any liability under the Consumer Rights Act 2015 that cannot be excluded by agreement.
You agree to defend, indemnify, and hold harmless SIVA LTD, its directors, officers, employees, agents, suppliers, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from or in connection with:
This indemnification obligation shall survive the termination of these Terms and your use of the Website.
The Website may contain links to third-party websites, services, or resources that are not owned or controlled by SIVA LTD. These links are provided solely for your convenience and informational purposes.
We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. The inclusion of any link does not imply our endorsement, approval, or recommendation of the linked website or any association with its operators.
We strongly advise you to read the terms of service and privacy policies of any third-party websites that you visit. You acknowledge and agree that SIVA LTD shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party website.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms.
By using the Website, you consent to the collection and use of your information as described in the Privacy Policy. We encourage you to read the Privacy Policy carefully to understand how we handle your personal data, what cookies we use, and your rights regarding your data.
For information about how we use cookies and similar tracking technologies, please also refer to our Cookie Policy.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).
If you are a consumer residing in the European Union, you shall also benefit from any mandatory provisions of the consumer protection law in your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
In the event of any dispute arising from or relating to these Terms, your use of the Website, or any products purchased through the Website, we encourage you to contact us first to attempt to resolve the matter informally. Please send your concern or complaint to [email protected], and our team will endeavour to respond within 10 working days.
If the dispute cannot be resolved informally within 30 days of your initial contact, either party may refer the matter to mediation under the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure. The mediation shall take place in London, England.
If the dispute cannot be resolved through mediation, either party may pursue the matter through the courts of England and Wales in accordance with Section 15 of these Terms.
If you are a consumer resident in the EU, you may also use the European Commission's Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr, to submit a complaint. This platform is designed to help consumers and traders resolve disputes related to online purchases.
We may terminate or suspend your access to the Website and your account immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.
Upon termination, your right to use the Website will cease immediately. If you wish to terminate your account, you may do so by contacting us at [email protected] or by using the account deletion feature (where available) on the Website.
Termination of your account does not relieve you of any obligations to pay for products already ordered and delivered, nor does it affect any rights or obligations that have accrued prior to the date of termination.
All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.
We reserve the right to modify or replace these Terms at any time at our sole discretion. When we make material changes, we will provide at least 14 days' notice before the new terms take effect. Notice will be provided by posting a prominent banner on our homepage and updating the "Last Updated" date at the top of this page.
What constitutes a material change will be determined at our sole discretion, but examples include changes to payment terms, liability provisions, dispute resolution mechanisms, or any changes that may materially affect your rights or obligations.
By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you should discontinue your use of the Website.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by any court or tribunal of competent jurisdiction, such provision shall be severed from the remainder of these Terms, and the remaining provisions shall continue in full force and effect.
The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the parties to the greatest extent possible.
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and SIVA LTD regarding the use of the Website and the purchase of products through it.
These Terms supersede all prior agreements, representations, warranties, and understandings between you and SIVA LTD, whether written or oral, with respect to the subject matter hereof.
No waiver of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact us using the details below:
SIVA LTD
Company Registration Number: 14285679
217 Godstone Road, Whyteleafe, Surrey, England, CR3 0EL
+44 20 3916 5480
VAT Number: GB 412 789 301